Frequently asked questions

We know that sometimes it can be difficult to find the information you’re looking for. That’s why we’ve created this page to provide answers to some common questions we receive.


Do I have to change providers?

You are not restricted to who you choose for your power supply and different tariffs have different benefits. Currently, there are some very cost-effective savings to be made and our technicians will be happy to demonstrate the options available.

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How easy is it to install solar?

We make installation very easy by taking care of the entire process for you. After an initial survey, our technicians design a tailored system to maximise savings on your energy costs. We then agree on an installation date, take care of the paperwork and provide ongoing support and maintenance. It is a really easy process.

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Will solar panels look good on my home?

We install top performing panels that are designed to look great. Our technicians will design a system around your property that is aesthetically pleasing. We also install mounts and brackets tailored to all types of roofs.

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Do I need planning permission?

Domestic solar panel installations are ‘permitted developments’ and don’t require planning permission, but homes in conservation areas may require council approval.

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Do you require sunlight?

This is a common misconception. Solar panels operate on daylight NOT sunlight. So even on a cloudy winter day you will be generating electricity.

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Does shade affect productivity?

In short, yes.  Our technician will propose how to position the array and what to do to avoid any shading issues.

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My system

Are my panels under warranty?

Yes, your panels will be under warranty. The product warranty depends on the model, some are covered for up to 40 years. Our technicians will help you understand the warranties before you buy. We are also committed to monitoring your installation, and if something does not work correctly, we will contact you and solve it.

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Should I consider batteries?

Given the huge jump in battery technology, we usually recommend batteries with our systems as they should increase your productivity up to 30%. Extra storage is generally a good idea and particularly useful with electric vehicles.

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Can I sell excess energy?

Yes, through the Smart Export Guarantee (SEG). Depending on how and when you use your electricity there will be times when you produce more free electricity than you require. The SEG was introduced to replace the old Feed-In-Tariff, this allows households to sell their energy back to the grid and help fund the investment, export payments are currently up to 0.055p per kwh.

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How do I maintain my system?

Our unique service means that unlike other installers we will visit and give your system a free health check in the first 12 months to make sure everything is running smoothly. Thereafter, for a small fee we will visit every year to clean your system and fix any problems. We are dedicated to you for the long run.

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When do I start saving money?


You can expect to save anywhere between 50% and 80% off your electricity bill. You will also receive export payments for electricity you sell back to the grid.

In addition, an MCS certified installation will instantly increase the value of your property.

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Are there finance options?

There are finance packages available to match all budgets. If you do not have the upfront capital, then finance is a good option.

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